Refund Policy

This Refund Policy applies to subscription plans and pay-as-you-go minute purchases made through 247 Reception.

1. Free Trial

New accounts receive a free trial with a limited amount of included call minutes at no charge. No payment is required to start a trial unless you choose to subscribe to a paid plan.

2. Subscription Plans

Subscriptions renew automatically each month until cancelled. You can cancel anytime from the Billing tab of your dashboard — cancellation takes effect immediately and stops all future charges. Because the Service (call answering, minutes, and platform access) is delivered continuously throughout the billing period, we do not provide prorated refunds for the unused portion of a billing cycle you choose to cancel mid-cycle, except where required by law or at our discretion for service issues on our end.

3. Pay-As-You-Go Minute Purchases

Purchased call minutes are non-refundable once added to your account, except where minutes were never delivered due to a billing or system error on our part, in which case we will correct the balance or issue a refund for the affected amount.

4. Billing Errors

If you believe you were charged in error — a duplicate charge, an incorrect amount, or a charge after a cancellation that should have taken effect — contact us with your account email and payment details, and we will investigate and correct verified errors, including refunding overcharges.

5. How to Request a Refund

Submit a request through the Support tab in your dashboard, email info@247reception.live, or reply to any billing email you received from us. Please include your account email and the transaction ID from your PayPal receipt.